Payments — Fourplex Help

View what you owe by bill type, pay dues, utilities, and assessments, and manage autopay

Where do I find the Payments page?

Click the Payments tab in the top navigation bar inside your portal. If you owe money, the tab shows a small amber badge with the number of items that need attention.

If you have an amount due, the Home page shows one amber payment banner with the total and earliest due date (or a note when the date is still TBD). Use Pay $X to open the payment checklist, or View charges to see every open charge on the Payments page.

Your balance — summary strip and mobile summary

The Payments landing combines everything you owe into one number at the top — not a separate “balance card.”

Desktop (wider screens): A summary strip shows three tiles:

Pay now — combined amount due, earliest due date, and a Pay now button when you owe money.
Autopay — how many recurring bills are enrolled and which labels (for example, monthly dues).
Next autopay — the soonest upcoming autopay charge date, or a note when nothing is scheduled.

Mobile: A compact mobile summary shows the same combined amount and pay button, plus balance rows for each bill type below.

If you owe nothing, the amount shows $0.00 in green. Past-due totals appear in amber.

Bill types on the landing page

Below the summary, the page groups charges by bill type:

Bill type	What it covers	Autopay
Monthly dues	HOA dues by billing period	Eligible — enroll or manage via autopay
Water bill monthly	Released water utility shares (when your HOA bills water)	Eligible when water billing is enabled
Trash bill monthly	Trash or flat utility shares	Eligible when trash billing is enabled
One-time assessments	Special assessments and other one-time charges	Manual only — no autopay

Each bill type appears as a card on desktop or a balance row on mobile. Expand a card to see individual charge rows with due dates, status pills, and per-charge Pay links.

Autopay off types show an autopay button whose label depends on your saved-method state:

Set up autopay — no saved payment method yet. For monthly dues, this opens /portal/billing/{unit}/setup (the dues wizard). For trash or water, this opens /portal/billing/{unit}/manage?service=trash or ?service=water so you can save a method and turn on that service without enrolling dues.
Turn on autopay — you have a saved method but autopay is off for this bill type; opens /portal/billing/{unit}/manage (trash/water include ?service=).
Manage autopay — autopay is already on; opens /portal/billing/{unit}/manage.

One-time assessments always show Manual only — pay them yourself from the landing page or checkout; they never enroll in autopay.

Scheduled utility autopay and future charges

Water and trash bills may use autopay when your HOA enables that service. A utility charge due today with active autopay shows Autopay scheduled. It stays visible so you know it is being collected, but it does not add to Pay now, the navigation badge, or checkout — paying it again manually could create a duplicate payment. When service autopay runs, the same pass-through processing fee rules apply as when you pay that utility charge yourself.

Future-dated water, trash, or assessment charges show Upcoming charge. They are planning information, not an open balance, so they are not included in your amount due or selectable until their due date. If a payment attempt fails or needs another action, the charge becomes payable again and the Pay button returns.

How do I pay?

Three entry points open the same Pay what you owe checkout (/portal/payments/pay or /portal/payments/catch-up), but they pre-select different charges:

Where you click	What gets selected
Pay now in the summary strip or mobile summary	All open, payable charges across every bill type
Pay now on a bill-type card (or Pay all … inside an expanded card)	Only that bill type’s open charges
Pay next to one charge row (expand the card first)	Only that single charge

The Home banner Pay $X button and /portal/payments/catch-up also open Pay what you owe with all open charges selected — useful for deep links and older bookmarks.

The checkout screen groups selected items by bill type. Each type settles as its own Stripe invoice with its own bank statement descriptor. You can uncheck any row before submitting; the running total and processing fee update as you change your selection.

Even when autopay is on for dues, one-time charges and past-due amounts still require you to review the checklist and click Pay manually.

Paying multiple items at once

When you owe past-due dues, utility shares, or one-time assessments, the checklist shows all payable items pre-selected. You can:

Review each row and uncheck anything you do not want to include.
See the combined total and processing fee update as you make changes.
Choose one of your saved payment methods, or use a different payment method to add a new card or bank account without leaving the flow.
Click Pay $X · N items to submit.

Each bill type in the selection creates its own invoice and fee line. A decline on one type does not block another type that already succeeded in the same checkout.

Catching up on past-due months

If you are behind on multiple dues months, expand Monthly dues on the landing page to see each past-due period.

Summary Pay now or the catch-up route selects all open charges (dues, utilities, assessments, late fees).
Pay now on the Monthly dues card selects only dues charges.
Pay on one past-due row selects only that month.

Uncheck anything you do not want to pay before submitting.

If a previous payment failed, failed items become selectable again. You can retry the full checklist, pay only one failed month, pay only one assessment, or select a smaller combination.

Paying only one past-due month

Expand Monthly dues, find the past-due period, and click Pay on that row. Checkout opens with only that month selected. Review the amount and fee, choose a payment method, and submit. On success you return to the Payments page and that period shows as paid or processing.

Paying a one-time assessment on its own

Expand One-time assessments and click Pay next to the charge. Checkout opens for that charge only. If you also owe dues or utilities, you can instead use the summary Pay now button to combine everything in one checkout.

An open assessment may have a Stripe invoice prepared behind the scenes, but it should not show Processing until you submit a payment from the portal.

If your board corrects a released utility bill before you pay it, the amount in your payment checklist includes that credit or debit. You pay the corrected amount once.

What does "Processing" mean?

After you submit a payment, each item you paid shows a Processing pill, and your summary amount drops toward $0.00 with a processing note where applicable. This means the payment has been submitted and is on its way.

Bank (ACH) transfers typically take 1–3 business days to fully settle. Card payments usually settle faster. For bank payments, Fourplex sends a processing email right after submission with an itemized breakdown of each selected dues, assessment, trash, or water charge plus any processing fee, followed by a second email once Stripe confirms the payment was successful. While processing, you cannot submit another payment for the same items.

Processing always means a real payment attempt was submitted. A newly issued charge should appear as due and payable, not processing, until you click Pay.

What happens if my payment fails?

If a payment fails after processing, the owed amount is automatically restored. Each affected item shows a red Payment failed pill, and Pay reappears so you can try again.

For a combined payment, all selected items from that failed attempt are released for retry. You do not have to retry the exact same bundle.

You will receive an email explaining what went wrong and what to do next. Your board will also be notified so they are aware.

For persistent failures:

If you used ACH bank transfer, confirm the linked account is still active and has sufficient funds.
If you used a card, check that it has not expired and that the billing address is correct.

Emails you will receive

You receive an email after every payment outcome:

Outcome	Email sent to you
Bank payment submitted	Processing notice with amount, items paid, and expected ACH settlement timing
Payment succeeded (dues, manual)	Confirmation with amount and items paid
Payment succeeded (one-time charge)	Confirmation with the charge name and amount
Payment failed (dues or charge)	Failure reason and instructions to retry

Your board receives a separate notification when a payment fails so they can follow up if needed.

Autopay

Autopay covers future recurring bills (monthly dues, and water or trash when your HOA enables them). It does not automatically pay past-due months or one-time assessments.

When autopay is active for a bill type, its card or row shows Autopay on and the next charge date. Click Manage autopay to choose another saved method or add a new card or bank account inline. Before a change takes effect, you review the billing date, next charge, method type, amount, processing fee, and total.

To stop automatic dues payments, open manage autopay and click Turn off autopay. Fourplex asks you to confirm before cancelling.

Saved payment methods

Saved cards and bank accounts are stored by Stripe. Fourplex shows the method type and last four digits so you can choose the right method.

If the same card or bank account has been saved more than once in Stripe, the Payments page shows one combined saved method instead of duplicate entries.

You can use saved payment methods to pay open charges, pay selected past-due months, and choose the method for autopay setup or changes.

If you do not already have a saved payment method, checkout and autopay flows let you add one inline and optionally save it for future payments.

What processing fees apply?

Fees depend on your saved payment method:

ACH bank transfer — 0.9% of the payment, capped at $5.
Credit or debit card — 3% of the payment plus $0.30.

The fee is shown before you confirm any payment so there are no surprises. When paying multiple items at once, the fee is calculated on each bill type’s subtotal according to the checkout preview — not as a hidden per-item surprise.

Where can I see my payment history?

The Payment history section on the Payments page lists all completed payments, most recent first. Each row shows:

A Dues or Charge chip for each item included in the payment
The period or charge title for each item
Payment method and date
Amount
Status pill (Paid, Processing, Failed)

When you pay multiple dues months or assessments in one checkout, Payment history shows them together as one payment with itemized charges, one processing fee line, and one receipt.

For online Stripe payments, that receipt opens the Stripe-hosted invoice or receipt. For manual payments recorded by your board, Fourplex opens a generated receipt using the payment details on file.

If a payment is still processing, the receipt button appears disabled. Hover over it to see that the receipt will be available after processing finishes.

I don't see a Payments tab or any dues information. Why?

Your board may not have finished setting up dues collection. Until the board links a bank account and sets a monthly dues amount, the Payments page shows a "Dues not set up yet" message. Contact your board if you have questions about when dues will start.